General Terms and Conditions – Bike Rental

Last updated: 9 February 2026

Article 1 – Definitions

In these general terms and conditions, the following terms are understood:

Lessor: Willemstraatbike B.V., located in Utrecht.

Lessee: the natural or legal person who enters into a rental agreement with the Lessor.

Rental Agreement: the agreement whereby the Lessor makes a bicycle available to the Lessee for payment.

Bicycle(s): all objects rented by the Lessor, including city bikes, e-bikes, cargo bikes, tandems, children's bikes, and accessories.

Rental Period: the period between collection and return of the bicycle(s).

Article 2 – Identity of the Lessor

Willemstraatbike B.V.
Willemstraat 22
3511 RK Utrecht
Phone: 06 – 31 38 36 85
Email: [email protected]
Chamber of Commerce: 60970537
VAT number: NL854142289B01

Article 3 – Applicability

These general terms and conditions apply to all offers, reservations, and rental agreements of Willemstraatbike B.V.

By entering into a rental agreement, the Lessee declares to agree to these general terms and conditions.

Article 4 – Formation of the Agreement

The rental agreement is formed as soon as:

  • the reservation is confirmed, and
  • full payment is received.

The Lessor reserves the right to refuse a reservation without giving reasons.

Article 5 – Rental Fee and Payment

The rental fee is determined based on the current rates as stated on the website or agreed upon at reservation.

The rental fee must be paid in full in advance.

No refund will be given if the reserved bicycle(s) are not collected.

Cancellation is possible up to 48 hours before the start of the rental period. Transaction costs may be charged.

Article 6 – Identification

The Lessee must show a valid identification document at the start of the rental.

The identification document is used solely for identification and rental security and is processed in accordance with GDPR.

Article 7 – Rental Period and Return

The bicycle(s) must be returned no later than the agreed date and time.

In case of late return, the rental will be extended at the applicable daily rate, plus €20 administrative costs.

Extension is only possible with the Lessor's permission and after payment.

Early return does not entitle the Lessee to a refund.

Article 8 – Use of the Bicycle

The bicycle(s) must:

  • be used carefully and according to normal use
  • only be used by the Lessee
  • always be locked with the provided lock when unattended
  • not be used on beaches, sandy paths, or unpaved terrain
  • not be used outside the Netherlands without permission

Article 9 – Condition of the Bicycle

The bicycle is considered to be received in good condition, unless the Lessee reports damage at the start.

The Lessee must return the bicycle in the same condition.

Article 10 – Damage, Loss, and Theft

The Lessee is fully liable for damage, loss, or theft of the bicycle(s) and accessories.

Costs are determined based on repair costs or replacement value.

In case of loss or theft, the Lessee is obliged to:

  • immediately notify the Lessor
  • file a report with the police
  • hand over both keys

Lost key costs: €37.50 per key.

Article 11 – Theft Insurance (optional)

If theft insurance is taken out, an excess applies of:

  • €230 for a city bike
  • €750 for an e-bike
  • €500 for a cargo bike
  • €2,500 for an electric cargo bike
  • €400 for a tandem
  • €150 for a trailer

Article 12 – Liability

Use of the bicycle(s) is entirely at the Lessee's own risk.

The Lessor is not liable for:

  • injury to the Lessee
  • damage to third parties
  • consequential damage
  • loss of belongings

Unless there is intent or gross negligence on the part of the Lessor.

Article 13 – Breakdowns and Repairs

In case of a breakdown, the Lessee must immediately contact the Lessor.

Repairs may only be carried out with the Lessor's permission.

Article 14 – Fines and Violations

All fines and sanctions during the rental period are entirely at the Lessee's expense.

Article 15 – Business Rental

If the Lessee acts on behalf of an organization, this organization is fully liable for all obligations.

Article 16 – Force Majeure

The Lessor is not liable for damage or delay caused by force majeure.

Article 17 – Personal Data

Personal data is processed in accordance with GDPR.

Article 18 – Non-Compliance

If the Lessee fails to meet their obligations, the Lessor is entitled to terminate the agreement, reclaim the bicycle, and recover costs.

Article 19 – Applicable Law

Dutch law applies to all agreements.

Disputes will be submitted to the competent court in Utrecht.